@import"https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@400;500;600;700;800&display=swap";*{margin:0;padding:0;box-sizing:border-box}body{font-family:Plus Jakarta Sans,sans-serif;background-color:#f8f9fb;color:#1a1d1f;-webkit-font-smoothing:antialiased}html,body,#root{height:100%;width:100%}.sidebar{width:260px;height:100vh;background-color:#f9f9fa;border-right:1px solid #EBEBEB;display:flex;flex-direction:column;position:relative;transition:width .3s cubic-bezier(.4,0,.2,1);padding:20px 12px}.sidebar.collapsed{width:80px}.collapse-btn{position:absolute;right:-12px;top:30px;width:24px;height:24px;background:gold;border:none;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;box-shadow:0 2px 5px #0000001a;z-index:10}.sidebar-header{margin-bottom:40px;padding:0 10px}.logo-container{display:flex;align-items:center;gap:12px;overflow:hidden}.logo-text{font-weight:800;font-size:1.1rem;white-space:nowrap}.gold-text{color:gold}.sidebar-nav{flex:1;display:flex;flex-direction:column;gap:8px}.nav-link{display:flex;align-items:center;gap:12px;padding:12px;text-decoration:none;color:#8e8e93;border-radius:12px;transition:all .2s;white-space:nowrap}.nav-link:hover{background-color:#f1f1f2;color:#1a1a1a}.nav-link.active{background-color:#fff;color:#1a1a1a;box-shadow:0 4px 12px #00000008;border:1px solid #EBEBEB}.nav-link.active svg{color:gold}.sidebar.collapsed .nav-link{justify-content:center;padding:12px 0}.sidebar-footer{border-top:1px solid #EBEBEB;padding-top:20px}.chats-wrapper{display:flex;flex:1;height:100vh;background-color:#fff}.chats-sidebar{width:380px;border-right:1px solid #E5E5E7;display:flex;flex-direction:column;background-color:#f9f9fb}.sidebar-top{padding:24px 20px;background-color:#fff}.sidebar-top h1{font-size:1.5rem;margin-bottom:20px;font-weight:700}.search-container{display:flex;align-items:center;background:#f1f1f4;padding:10px 14px;border-radius:12px;gap:10px;margin-bottom:16px}.search-container input{background:transparent;border:none;outline:none;width:100%;font-size:.9rem}.filters{display:flex;gap:8px}.filters button{padding:6px 14px;border-radius:20px;border:1px solid #E5E5E7;background:#fff;font-size:.8rem;cursor:pointer;display:flex;align-items:center;gap:6px;transition:all .2s}.filters button.active{background-color:gold;border-color:gold;font-weight:600}.chats-list{flex:1;overflow-y:auto}.chat-card{display:flex;padding:16px 20px;gap:14px;cursor:pointer;border-bottom:1px solid #F1F1F4;transition:background .2s}.chat-card:hover{background-color:#f1f1f4}.chat-card.selected{background-color:#fffbe6;border-right:4px solid #FFD700}.avatar-wrapper{position:relative}.avatar-initials{width:48px;height:48px;background:#e5e5e7;border-radius:14px;display:flex;align-items:center;justify-content:center;font-weight:700;color:#555}.platform-badge{position:absolute;bottom:-4px;right:-4px;padding:4px;border-radius:50%;background:#fff;border:1px solid #E5E5E7;display:flex}.platform-badge.instagram{color:#e1306c}.platform-badge.website{color:#007aff}.chat-info{flex:1;min-width:0}.chat-info-top{display:flex;justify-content:space-between;margin-bottom:4px}.customer-name{font-weight:600;color:#1d1d1f}.chat-time{font-size:.75rem;color:#8e8e93}.last-message{font-size:.85rem;color:#8e8e93;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:0}.chat-window{flex:1;display:flex;flex-direction:column}.chat-header{padding:16px 30px;border-bottom:1px solid #E5E5E7;display:flex;justify-content:space-between;align-items:center}.header-user{display:flex;align-items:center;gap:12px}.header-user h3{margin:0;font-size:1rem;font-weight:700}.header-user .status{font-size:.75rem;color:#34c759}.messages-container{flex:1;padding:30px;background-color:#fff;overflow-y:auto;display:flex;flex-direction:column;gap:16px}.message-row{display:flex;width:100%}.message-row.user{justify-content:flex-end}.message-row.assistant{justify-content:flex-start}.message-bubble{max-width:65%;padding:12px 16px;border-radius:16px;font-size:.95rem;line-height:1.5;position:relative}.user .message-bubble{background-color:gold;border-bottom-right-radius:2px}.assistant .message-bubble{background-color:#f1f1f4;border-bottom-left-radius:2px}.markdown-content h3{margin:10px 0 5px;font-size:1.05rem;font-weight:700}.markdown-content p{margin-bottom:5px}.markdown-content ul,.markdown-content li{margin-left:15px;margin-bottom:3px}.markdown-content strong{font-weight:700}.msg-time{display:block;font-size:.65rem;margin-top:5px;opacity:.6;text-align:right}.chat-input-area{padding:20px 30px;background:#fff;border-top:1px solid #E5E5E7}.input-box{background:#f1f1f4;border-radius:16px;padding:8px 16px;display:flex;align-items:center}.input-box input{flex:1;background:transparent;border:none;outline:none;padding:12px;font-family:inherit}.send-button{background:gold;border:none;padding:10px;border-radius:12px;cursor:pointer;transition:transform .2s}.send-button:hover{transform:scale(1.05)}.pagination-footer{padding:15px;display:flex;justify-content:center;align-items:center;gap:20px;background:#fff;border-top:1px solid #E5E5E7;font-size:.85rem}.pagination-footer button{background:none;border:1px solid #E5E5E7;border-radius:8px;cursor:pointer;padding:4px}.no-chat-selected{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:#8e8e93}.empty-state-icon{font-size:4rem;margin-bottom:10px}.login-page-container{width:100vw;height:100vh;background-color:#f4f5f7;display:flex;align-items:center;justify-content:center}.unified-login-card{width:100%;height:100%;background:#fff;display:flex;overflow:hidden;box-shadow:0 50px 100px -20px #00000026}.login-visual-part{position:relative;flex:.9;margin:15px;border-radius:30px;overflow:hidden;display:flex;flex-direction:column;padding:50px}.shader-layer{position:absolute;inset:0;z-index:0}.shader-overlay{position:absolute;inset:0;background:linear-gradient(135deg,#0000004d,#0000,#0006);z-index:1}.visual-content-wrapper{position:relative;z-index:2;height:100%;display:flex;flex-direction:column;justify-content:space-between;color:#fff}.brand-header{display:flex;align-items:center;gap:15px}.brand-symbol{font-size:48px;font-weight:900;color:gold;line-height:1}.brand-text{font-size:22px;font-weight:800;letter-spacing:1px}.brand-footer-msg{max-width:100%;text-shadow:0 4px 15px rgba(0,0,0,.4)}.kicker{font-size:11px;font-weight:800;letter-spacing:4px;color:gold;text-transform:uppercase;margin-bottom:12px;display:block}.brand-footer-msg h1{font-size:38px;font-weight:800;line-height:1.1;letter-spacing:-1.5px}.login-form-part{flex:1.1;display:flex;align-items:center;justify-content:center;padding:60px;background-color:#fff}.form-container-inner{width:100%;max-width:450px}.form-container-inner h2{font-size:34px;font-weight:800;color:#1a1a1a;margin-bottom:8px}.form-container-inner p{color:#777;margin-bottom:40px;font-size:15px}.form-group{margin-bottom:25px}.form-group label{display:block;font-size:13px;font-weight:700;color:#1a1a1a;margin-bottom:10px}.input-with-icon{position:relative;display:flex;align-items:center}.lead-icon{position:absolute;left:16px;color:#adb5bd}.input-with-icon input{width:100%;padding:16px 16px 16px 48px;border:1.5px solid #eee;border-radius:14px;font-size:15px;transition:all .2s;background-color:#fbfbfb;font-family:inherit}.input-with-icon input:focus{border-color:gold;background-color:#fff;outline:none;box-shadow:0 0 0 4px #ffd7001a}.eye-toggle{position:absolute;right:16px;background:none;border:none;color:#adb5bd;cursor:pointer}.login-action-btn{width:100%;background-color:#1a1a1a;color:gold;border:none;padding:18px;border-radius:16px;font-size:16px;font-weight:800;cursor:pointer;margin-top:15px;transition:all .2s;display:flex;justify-content:center}.login-action-btn:hover{background-color:#000;transform:translateY(-2px);box-shadow:0 10px 20px #0000001a}.login-error-box{background:#fff5f5;color:#c53030;padding:12px;border-radius:10px;font-size:14px;font-weight:600;margin-bottom:20px;border:1px solid #feb2b2}.form-footer-copyright{margin-top:50px;font-size:12px;color:#ccc;text-align:center}.animate-spin{animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}@media(max-width:1000px){.login-visual-part{display:none}.login-page-container{background-color:#fff}}.tickets-container{padding:40px;max-width:1200px;margin:0 auto;height:100vh;display:flex;flex-direction:column}.tickets-header{margin-bottom:32px}.title-section{display:flex;align-items:center;gap:16px;margin-bottom:24px}.title-section h1{font-size:32px;font-weight:800;letter-spacing:-1px}.total-badge{background:#1a1a1a;color:gold;padding:4px 12px;border-radius:20px;font-size:13px;font-weight:700}.filters-bar{display:flex;gap:16px;background:#fff;padding:16px;border-radius:16px;box-shadow:0 4px 15px #00000008;border:1px solid #EFEFEF}.search-input{flex:1;display:flex;align-items:center;gap:12px;background:#f8f9fb;padding:0 16px;border-radius:12px;border:1px solid #EEE}.search-input input{border:none;background:transparent;padding:12px 0;width:100%;outline:none;font-family:inherit}.filters-bar select{padding:0 16px;border-radius:12px;border:1px solid #EEE;background:#f8f9fb;font-family:inherit;font-weight:500;cursor:pointer;outline:none}.tickets-list{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:12px;padding-right:8px}.ticket-item{background:#fff;border:1px solid #EFEFEF;border-radius:16px;transition:all .2s ease}.ticket-item:hover{border-color:gold;box-shadow:0 4px 12px #0000000d}.ticket-item.expanded{border-color:gold;box-shadow:0 8px 24px #00000014}.ticket-item-header{padding:20px 24px;display:flex;justify-content:space-between;align-items:center;cursor:pointer}.header-main{display:flex;align-items:center;gap:20px}.ticket-id{color:#999;font-weight:700;font-size:14px;min-width:40px}.ticket-title{font-size:16px;font-weight:600;color:#1a1a1a}.header-meta{display:flex;align-items:center;gap:24px;color:#666}.priority-tag{padding:4px 12px;border-radius:8px;font-size:12px;font-weight:800;text-transform:uppercase}.prio-urgente{background:#ffeceb;color:#ff453a}.prio-prioritario{background:#fff4e5;color:#ff9f0a}.prio-normal{background:#eaf2ff;color:#007aff}.ticket-item-content{padding:0 24px 24px;border-top:1px dashed #EEE;animation:slideDown .3s ease}.content-grid{display:grid;grid-template-columns:2fr 1fr;gap:40px;padding-top:24px}.description-section h4,.details-section h4{font-size:13px;text-transform:uppercase;color:#999;margin-bottom:12px;letter-spacing:.5px}.description-section p{line-height:1.6;color:#333}.detail-row{display:flex;align-items:center;gap:10px;margin-bottom:8px;font-size:14px;color:#555}.action-footer{margin-top:32px;display:flex;gap:12px}.btn-resolve{background:gold;border:none;padding:10px 20px;border-radius:10px;font-weight:700;cursor:pointer}.btn-secondary{background:#f0f0f0;border:none;padding:10px 20px;border-radius:10px;font-weight:600;cursor:pointer}.pagination-footer{padding:24px 0;display:flex;justify-content:center;align-items:center;gap:20px}.page-btn{display:flex;align-items:center;gap:8px;padding:8px 16px;border-radius:10px;border:1px solid #EEE;background:#fff;cursor:pointer;font-weight:600}.page-btn:disabled{opacity:.5;cursor:not-allowed}@keyframes slideDown{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.app-container{display:flex;width:100vw;height:100vh;overflow:hidden}.content{flex:1;height:100vh;overflow:hidden;background-color:#fff}